Terms and Conditions for hire bikes
We know that when you gather on the day, there may be a few nerves and a fair bit of anticipation and excitement. So please take the time to read and absorb this in advance. Thanks. If you not ride a modern bike regularly on the road, please let us know.
No charge is made for use of our protective clothing or accidental damage, except for a couple of exceptions. These include ignoring a direct request from a leader, not looking ahead and crashing as a consequence, and any riding behavour which is causing danger to yourself, other riders or users of the roads or byways, i.e. farmers, walkers, cyclists and horse riders.
Our motorcycles are fitted with special folding mirrors designed for trail riding. It folds across not round like a road mirror. If you break a mirror because you fold it incorrectly or crash on a green lane and the mirror is in the "road" position, we will ask you to pay £20 to replace it. If you prefer not to have a mirror, please ask Colin to take it off before we begin.
If you are not familiar with trail riding techniques, we will provide help and advice. Colin and Marianne have been ACU coaches in the past, but are not currently qualified. You can find hints and tips here.
- Please bring a drink of at least 500ml (2 litres on a hot day).
- Please bring spare underwear and socks, as even on a dry day, you may need a change of clothing. Some of the tracks we use have river crossings and puddles which can be quite deep.
- In winter and wet weather we provide enduro trousers. It is best to wear thermals or light tracksuit-type trousers under them. Jeans are not suitable.
- Everywhere we go is open to the public. Please be courteous to other users we meet. Many of the local people we encounter frequently are friendly to us, and we wish to preserve this.
- Please don't wear ear plugs, as we need to talk to you.
- If you open a gate, you are responsible for making sure that it is closed (by you or someone else). Do not ride off, otherwise riders following may assume that it was already open and fail to close it. Or may close gates which were already open which is a waste of effort!
- All but one of the bikes do not have indicators, so please use hand signals.
Care of the bikes:-
- Ride through water slowly sitting down - too fast and water gets into the electrics and even into the combustion chamber which can cause engine blow-up. If you are unlucky enough to fall off in water, and the air filter has gone under, do not try to start the bike until it has been dried out, as you can cause irreparable engine damage.
- If you can't get neutral and are waiting for more than a few seconds, stop the engine on the kill switch.
- Do not sit with the engine running and the clutch in! It will start to drag if you keep sitting still in gear.
- Please don't alter the tyre pressures on the bikes. They are set correctly for the tyres and terrain we use.
- If you get stuck on a hill and can't get any grip, don't keep trying. Get off and wait for assistance. (The clutch could burn out – we have had one go in less than 5 minutes!)
- Please don't pick the bike up by the rear mudguard as it breaks. Pull the lower handlebar as far forward as possible (front wheel pointing up in the air) and lift with both hands on the lower grip.
- Water-cooled bikes: please check radiator isn't leaking (coolant is bright green).
- Check throttle action is not damaged.
- Check engine for oil leaks (especially the casing beside the gear lever).
- If the bars are not straight, it is unlikely they are bent; usually the forks are twisted and it is easy to straighten them, so just ask.
- If the clutch or brake lever is pushed up or down, it can easily be straightened. Please ask as the nut and bolt may need loosening (especially where attached to master cylinder).
- If a lever is broken, we will usually have a spare and can replace the broken one.
- If your brakes seem to be getting spongy or the travel is increasing, please mention it. The disc brakes can suffer from hydraulic fluid leakage if the master cylinder takes a knock and the junction nut loosens.
- Be careful to ride with your foot out slightly (except in deep ruts) to avoid keeping the rear brake on by mistake.
As a footnote, we know that falling off is often part of the learning process, and accept that minor damage will occur to the bikes. Don't be afraid to tell us if you think something is not quite right. Very often it can be sorted out quickly and simply. When we load the bikes at the end of the day, it is not unusual to find that a rider has put up with uneven handlebars or a gear change that is stiff, without mentioning it. But a little bit of applied pressure would have straightened the bars or gear lever, and given a more comfortable ride for the rest of the day. So talk to us!
We aim for you to have the best day possible!
If you have a problem, and we will do all we can to sort it out.
Trail Rides Wales undertake:-
- To provide motorcycles with trail/offroad capability and protective clothing as required. We supply a helmet, gloves, enduro boots, knee pads, body armour, long sleeve shirt or jacket and motocross or enduro trousers. Sizes available: boots from size 4 to 13; helmets from extra small to extra large; trousers waist size 28 to 44, jackets S to XXL.
- No charge is made for use of our protective clothing or accidental damage, except in exceptional circumstances. These circumstances include ignoring a direct request from a leader, not looking ahead and crashing as a consequence, and any riding behaviour which is causing danger to yourself or other riders. Remember that you are riding on roads with other traffic, pedestrians, cyclists and horses.
- If you are not familiar with trail riding techniques, we will provide help and advice. (Colin and Marianne have been enduro coaches in the past, but are not currently qualified.) You can find hints and tips on our website at www.trailrides-wales.com/ridertips.html
- Please note that it is your responsibility to satisfy yourself that the bike is safe to ride during the day (e.g. if it develops a fault or receives accidental damage). If in doubt, ask Colin or Marianne to check the bike over.
- You should note that personal accident insurance is not provided.
Trail Rides Wales require the following:-
- You must hold a full motorcycle licence and be aged 25 or over.
- Please inform us if you have physical restrictions or a medical condition when you book. We are very happy to plan an appropriate route for you, but we need to know in advance.
- We expect you to treat our motorcycles and personnel with respect.
- You must not be affected by alcohol or recreational drugs. Please remember this the night before!
Trail Rides Wales ask you to undertake:-
- To arrive at the meeting place at 9.30am or other specified time. If you are later than half an hour and we have not received a phone call or message, and there are other riders, we may start without you. You will need to phone or send a text to ask an instructor to come back and fetch you. Our numbers are 07849 760722 and 07891 036527 and are given on the directions sheets. Please do not ring the landline unless you are coming to our house.
- Not to say you are experienced unless you are! Road riding is irrelevant. Experience needs to be trail riding, trials or enduro school, and it is important you are familiar with riding in a standing position.
- To inform us if there is a change in the number or type of people after the original booking. Remember that emails can sometimes go astray. If making changes, please ask for confirmation that the changes have been noted. Thank you.
- Please stay on the right of way. Riding on land beside the track is illegal.
- Please do not wheelie, do stoppies, or 'roost' your mates. Roosting is spinning the back wheel, kicking up gravel and dirt. It is potentially dangerous if the person behind has uncovered eyes. Lane surfaces are damaged by roosting, wheelies and stoppies.
- If riding on a grass surface, please accelerate and brake gently to preserve the surface. Once torn up, grass takes a long time to recover. Although the grass may be on a road or byway, the land is the farmer's livelihood, and it is discourteous to cause damage which can be avoided.
- Riders must be considerate of the countryside and other users. We do not want one of our group to cause injury to a walker, cyclist, horse rider or damage and/or injury to another vehicle user. Please take care when passing livestock, particularly in spring when lambing is taking place.
Cancellation PolicyCancellation by the client:-
- The deposit is not refunded in the event of cancellation by the client. There is no time limit on setting a new date. If there is a price rise and your postponement date is more than three months later than the original date, the new price will apply.
- If you have paid in full and cancel more than three weeks before your date, you will receive a refund less the usual deposit, which will be held against a new date.
- Cancellation by Trail Rides Wales:-
- Bookings early or late in the year could be affected by bad weather. Normally an alternative date will be offered.
- If an alternative date is impossible to arrange, a refund less £20 per person will be made.